Questions before your first Hoobuy purchase

A few common points that are easier to settle before you pay.

Frequently asked questions: orders and payments

Do I buy on this Spreadsheet?: No. Browse here, open the source listing, then submit the chosen item through Hoobuy.
Does the product link save my size?: Usually not. Record and select the required size, colour and quantity separately.
Is the item price the whole budget?: No. Check domestic delivery and purchase charges, then budget for the later international parcel and applicable destination charges.
Can I use a screenshot instead of a URL?: A screenshot helps explain an option, but keep the original product URL so the agent can find the correct listing.

What if the received option is wrong?: Contact Hoobuy from the order before shipping. Ask about return or exchange eligibility, costs and timing.
Can several orders go in one parcel?: Check the available warehouse packing options and item restrictions. Combining items is not automatically the cheapest choice.
Does QC prove authenticity?: No. Photos show visible details. They do not prove origin, durability or hidden construction.
Where is my parcel?: Use the parcel and carrier tracking numbers from your account. Send the last scan and date to support if you need an investigation.